Returns & Exchanges

What is the returns policy?

Uniforms may be returned for an exchange or refund within 21 days of receipt of your order. Items that have been worn / washed / embroidered / custom made may not be returned. Please be advised that we are not responsible for return postage. For your own security, we recommend that parcels be posted using recorded delivery. We regret we are unable to accept liability for goods lost in transit back to us.

Items bought in the Clearance section can be returned for exchange but cannot be refunded.

How do I return goods?

Download the form below.
Please fill out all details requested on the form, including the product code, size, colour, reason for return and quantity of the items you want to return to us.
Please tick the refund box if you require a refund with no exchange.
Please give details of what you would like in exchange and make sure to include a contact number in case any clarification is required.
Please post the items back to us at your own cost, and by your own method of choice; your exchange or refund will be processed once received.
If you have any queries or need any further assistance, please call +353 1 219 0215

How do I return goods from the UK?

Download the form below.
Please fill out all details requested on the form, including the product code, size, colour, reason for return and quantity of the items you want to return to us.
Please tick the refund box if you require a refund with no exchange.
Please give details of what you would like in exchange and make sure to include a contact number in case any clarification is required.
Please post the items back to us at your own cost, and by your own method of choice; your exchange or refund will be processed once received. Clearly mark the outside of the parcel with the words “GOODS RETURN RELIEF” and complete the CN22 customs paperwork which can be filled in online or download from postoffice.co.uk. If these steps are not competed correctly delivery to us may be unsuccessful. Please note that these are guidelines only. Buttercups Uniforms have no association with the customs process and cannot be responsible for parcels returned to you neither refund this to you. In that situation, please contact your courier directly.

Please be advised that we are not responsible for return postage. For your own security, we recommend that parcels be posted using recorded delivery. We regret we are unable to accept liability for goods lost in transit back to us.
If you have any queries or need any further assistance, please call +353 1 219 0215 or UK Low-Call: 0844 9100 865

Guidelines for CN22 form

1. Sender's name and address are mandatory – include your full name and address including postcode

2a. Content Type are mandatory- Please tick Returned Goods

2b. Content Description of contents are mandatory – include an accurate description of each item enclosed. This will help to avoid delays or customs officials needing to open your item.

3. Value, quantity and weight of each item are mandatory – details can be found on your invoice

4. Total quantity is mandatory – add the total number of items within your package

5. Total weight is mandatory – this is the total weight of your item. If you don’t know and can’t easily find out, weigh your package and complete in branch

6. Total value is mandatory – this is the total value of all the items in the package. Write the value in British Pounds (GBP)

7. HS tariff number – this can be found on your invoice

8. VAT reg number / EORI number – are mandatory for businesses only – If your business has both, please use the EORI number

9. Signature and date are mandatory – sign and date the form

When is an exchange or refund not possible?

If you return your item to us later than 21 days from receipt of your order.
If your items are dirty or damaged from your personal use.
If your items are custom made, embroidered or are clearance items.

In the unlikely event that an item is returned to us in any of the above conditions we will advise you. If you want these items returned to you, we will request that you cover the delivery cost.