Returns & Exchanges

What is the returns policy?

Uniforms may be returned for an exchange or refund within 21 days of receipt of your order. Items that have been worn / washed / embroidered / custom made may not be returned. Please be advised that we are not responsible for return postage. For your own security, we recommend that parcels be posted using recorded delivery. We regret we are unable to accept liability for goods lost in transit back to us.

Items bought in the Clearance section can be returned for exchange but cannot be refunded.

How do I return goods?

You will receive a returns form via email once the order is dispatched. To make a return print this form.
Please fill out all details requested on the form, including the product code, size, colour, reason for return and quantity of the items you want to return to us.
Please tick the refund box if you require a refund with no exchange.
Please give details of what you would like in exchange and make sure to include a contact number in case any clarification is required.
Please post the items back to us at your own cost, and by your own method choice; your exchange or refund will be processed once received.
When posting from the UK be sure to mark the outside of the parcel clearly with the words “GOODS RETURN RELIEF” and complete the relevant customs paperwork. NB. If the paperwork is not completed correctly this could cause a delay and possible return by the postal services.

When is an exchange or refund not possible?

If you return your item to us later than 21 days from receipt of your order.
If your items are dirty or damaged from your personal use.
If your items are custom made, embroidered or are clearance items.

In the unlikely event that an item is returned to us in any of the above conditions we will advise you. If you want these items returned to you, we will request that you cover the delivery cost.